SHIPPING 

IMPORTANT: During high frequency traffic periods (delivery and sale periods) please allow up to three - five business days for processing on all deliveries including the express delivery options. Also keep in mind the express option is always sent priority. 

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST. Tracking advice will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email or message from our team.

Also please note when choosing the option of authority to leave your parcel at your location of delivery, we do not cover theft of garments as this is an option you have opted in for. We do recommend only using this option where suitable and safe. 

PRE//ORDER SHIPPING

Please understand that with shipping time for PRE-ORDERS that the stock is ordered once the PRE-ORDER sale if finished and that it can take up to 3-5 weeks depending on manufacturing time before item is shipped. PRE-ORDERS are generally done leading up to seasonal drop. 

DELIVERY TIMES

 

  * Shipping time may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

* Shipping times will vary dependant on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.

* Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. *Delivery time will then be based on Australia Post

INTERNATIONAL ORDERS

Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.